1. Introduction
paus33 ("we", "us", "our", "the Company", "the Platform") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you access or use our website at https://paus33.cam (the "Website", "Platform") and related services.
This Privacy Policy should be read in conjunction with our Terms and Conditions. By using paus33, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
If you do not agree with any part of this Privacy Policy, you must immediately discontinue use of the Platform and close your account.
2. Information We Collect
paus33 collects various types of personal information to provide, maintain, improve, and secure our services. The categories of information we collect include:
2.1 Information You Provide Directly
When you register an account, use our services, or communicate with us, you may provide the following information:
- Account Registration Data: Full legal name, date of birth, gender, residential address, email address, mobile phone number, and chosen username and password.
- Identity Verification (KYC) Data: Government-issued identification documents (Indonesian KTP / Kartu Tanda Penduduk, passport, or driver's license), proof of address documents (utility bills, bank statements), and selfie photographs taken with your identification document for verification purposes.
- Financial Information: Bank account details (account holder name, bank name, account number), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja usernames), transaction history, deposit and withdrawal records, and source of funds documentation when required for compliance purposes.
- Communication Data: Content of messages sent through live chat, email correspondence with customer support, feedback forms, and any other communications you voluntarily provide to paus33.
- Responsible Gaming Data: Self-imposed deposit limits, session time limits, cooling-off period preferences, self-exclusion requests, and related responsible gaming tool settings.
2.2 Information We Collect Automatically
When you access or use the paus33 Platform, we automatically collect certain technical and usage information:
- Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, iOS, Android), browser type and version, screen resolution, device identifiers (IMEI, advertising ID), and device settings.
- Connection Information: IP address, Internet Service Provider (ISP), approximate geographic location derived from IP address (city, region, country), connection timestamps, and network type (WiFi, mobile data).
- Usage Data: Pages visited, features used, games played, bet history, session duration, click patterns, scroll behavior, navigation paths, and interactions with Platform elements.
- Cookies and Tracking Technologies: Session cookies, persistent cookies, local storage data, and similar tracking technologies used to maintain login sessions, remember preferences, analyze usage patterns, and improve user experience.
- Gameplay Data: Bets placed, games played, stake amounts, odds selected, win/loss records, bonus usage, and gaming behavior patterns used for fraud detection and responsible gaming monitoring.
2.3 Information from Third Parties
We may receive information about you from third-party sources, including:
- Payment Providers: Verification of transaction success or failure, payment processing status, and fraud alerts from banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).
- Identity Verification Services: Results of identity verification checks, age verification confirmations, document authentication services, and fraud prevention data from third-party KYC providers.
- Marketing Partners: Referral source information, affiliate attribution data, and marketing campaign performance metrics (provided you arrived at paus33 through a marketing link).
3. How We Use Your Information
paus33 uses the personal information we collect for the following purposes:
3.1 Service Provision and Account Management
- Creating, maintaining, and managing your paus33 account.
- Processing deposits, withdrawals, and other financial transactions.
- Enabling you to place bets, play games, and use all Platform features.
- Maintaining accurate transaction records and account balances.
- Providing customer support and responding to your inquiries.
3.2 Legal Compliance and Verification
- Verifying your identity and age to ensure compliance with legal requirements (21+ age restriction).
- Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks as required by law.
- Preventing fraud, money laundering, terrorist financing, and other illegal activities.
- Complying with legal obligations, court orders, and requests from government authorities.
- Enforcing our Terms and Conditions and other policies.
3.3 Security and Fraud Prevention
- Detecting and preventing fraudulent account creation and multi-accounting.
- Identifying suspicious betting patterns, collusion, arbitrage, and other prohibited activities.
- Protecting against unauthorized access, hacking attempts, and cyber attacks.
- Monitoring for bonus abuse and violations of promotional terms.
- Securing the Platform and safeguarding user data.
3.4 Responsible Gaming
- Implementing responsible gaming tools such as deposit limits, session reminders, and self-exclusion.
- Monitoring gameplay behavior for signs of problem gambling.
- Providing resources and support for users who may need assistance with gambling-related issues.
- Enforcing cooling-off periods and self-exclusion requests.
3.5 Platform Improvement and Personalization
- Analyzing usage patterns to improve Platform functionality and user experience.
- Personalizing game recommendations based on your preferences and playing history.
- Testing new features and conducting A/B testing to optimize performance.
- Troubleshooting technical issues and resolving bugs.
3.6 Marketing and Communications
- Sending promotional emails about bonuses, new games, and special offers (where you have consented).
- Providing transactional communications (deposit confirmations, withdrawal notifications, account alerts).
- Delivering important service updates, policy changes, and security notices.
- Conducting customer satisfaction surveys and gathering feedback.
4. Legal Basis for Processing (Applicable Law)
paus33 processes your personal information based on one or more of the following legal grounds:
- Contractual Necessity: Processing is necessary to perform our contract with you (providing gaming services as outlined in our Terms and Conditions).
- Legal Obligation: Processing is required to comply with applicable laws, including age verification, KYC/AML requirements, and tax reporting obligations.
- Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, security, Platform improvement, and marketing (where not overridden by your privacy rights).
- Consent: Where you have provided explicit consent for specific processing activities, such as receiving marketing communications.
5. How We Share Your Information
paus33 does not sell your personal information to third parties. However, we may share your information with the following categories of recipients:
5.1 Service Providers and Business Partners
- Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
- Identity Verification Services: Third-party KYC and AML service providers to verify your identity and comply with legal requirements.
- Game Providers: Software suppliers (Pragmatic Play, Evolution Gaming, Microgaming, etc.) to enable gameplay and process bets.
- Cloud Hosting and IT Services: Infrastructure providers who host our servers and store data securely.
- Customer Support Tools: Live chat and ticketing system providers to deliver customer support services.
- Analytics Providers: Services that help us analyze Platform usage and improve performance.
5.2 Legal and Regulatory Authorities
We may disclose your personal information to law enforcement agencies, government authorities, regulators, or courts when required by law, legal process, or to comply with valid requests for information in connection with investigations of suspected illegal activity, fraud, or threats to public safety.
5.3 Business Transfers
In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity or acquiring party as part of the transaction. You will be notified of any such change in ownership or control of your personal information.
6. Data Security
paus33 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:
- Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL/TLS encryption.
- Secure Storage: Personal information is stored on secure servers in Tier III data centers with physical security controls, redundant power systems, and environmental monitoring.
- Access Controls: Strict role-based access controls ensure that only authorized personnel can access personal information on a need-to-know basis.
- Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential weaknesses.
- Employee Training: All employees with access to personal information receive training on data protection and security best practices.
While we take reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.
7. Data Retention
paus33 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Specifically:
- Active Accounts: We retain your account information and transaction history for the duration of your active membership.
- Closed Accounts: After account closure, we retain certain information for a period of up to seven years to comply with legal, regulatory, and tax obligations, resolve disputes, and enforce our agreements.
- Marketing Data: If you unsubscribe from marketing communications, we will retain your email address on a suppression list to ensure we do not contact you in the future.
When personal information is no longer needed, it will be securely deleted or anonymized so that it can no longer identify you.
8. Your Privacy Rights
Subject to applicable law, you have the following rights regarding your personal information:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You have the right to request correction of inaccurate or incomplete personal information.
- Deletion: You have the right to request deletion of your personal information, subject to legal retention requirements.
- Objection: You have the right to object to certain processing activities, particularly marketing communications and processing based on legitimate interests.
- Restriction: You have the right to request restriction of processing in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Withdraw Consent: Where processing is based on consent, you have the right to withdraw consent at any time (without affecting the lawfulness of prior processing).
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe in accordance with applicable law.
9. Cookies and Tracking Technologies
paus33 uses cookies and similar tracking technologies to improve your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze usage patterns.
Types of cookies we use:
- Essential Cookies: Necessary for the Platform to function properly, including maintaining login sessions and security features. These cannot be disabled.
- Performance Cookies: Collect information about how you use the Platform to help us improve functionality and performance.
- Functional Cookies: Remember your preferences (language, currency, display settings) to enhance your experience.
- Analytics Cookies: Help us understand usage patterns, measure traffic, and identify areas for improvement.
You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Platform.
10. Third-Party Links
The paus33 Platform may contain links to third-party websites, services, or resources that are not owned or controlled by paus33. This Privacy Policy does not apply to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children's Privacy
paus33 services are strictly for users aged 21 and above. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected information from a person under 21, we will take immediate steps to delete that information and close the associated account.
If you believe that a minor has provided personal information to paus33, please contact us immediately at [email protected].
12. International Data Transfers
paus33 primarily operates in Indonesia and stores data on servers located within Indonesia. However, some of our service providers may be located in other countries. When we transfer personal information outside Indonesia, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.
13. Changes to This Privacy Policy
paus33 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by posting the updated Privacy Policy on the Website with a revised "Last Updated" date at the top of this page.
Your continued use of the Platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how paus33 handles your personal information, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 via the Website
- Business Hours: Monday to Friday, 09:00 to 17:00 WIB (Western Indonesia Time)
We are committed to resolving any privacy concerns you may have in a timely and transparent manner.